You paid, and something did not arrive

That is ours to fix — we will not ask you to prove it, and there is no form to fill in - just the email, the date and what you expected. Start with the three checks below; they settle the commonest cases.

The 60-second checks

  1. Look in spam and promotions. Reports and receipts from us are automated email, and that is where filters put them. If it is there, mark it "not spam" so the next one lands properly.
  2. Use the exact email you paid with. Not a different one you may have typed into the free audit — the receipt goes to the address entered at the checkout.
  3. Give it a minute. The report email goes out within a few minutes; a receipt from Airwallex can take longer.

Still missing? Two routes that work

Fastest: reply to the receipt email Airwallex sent you. Replies come straight to a person, and the receipt is the message most likely to have arrived. If you have no receipt, use the second route.

The route that does not depend on any page: email support@proofposts.com from the address your plan was set up with.

What to send, so it takes one reply: the email you paid with, the date, and what is missing.

Email support Read the refund policy

What happens next

We aim to reply within one working day. If the fault is ours we fix it or refund the affected period — your choice. Your first 30 days are free, so if you cancel before day 30 nothing is charged at all.

Honest limits: we cannot promise that a specific AI model will cite your site, or any particular commercial result — the scores are estimates from the public signals we can measure. There is no phone line; email is the route, and a person reads it.

Not a customer yet?

Ask us anything before you pay: which plan fits, what the free audit includes, whether it works on your phone. The free audit needs no account and no card — run one here, see what each plan includes, or read what the scores mean first.